Your fans have spoken!
Check out what they've been saying.
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Stacey was very accommodating. She listened to my concern with not being able to sign up to Host Baby because there was very likely an issue on the technical side with the Host Baby site. She placed me on hold to check on the potential issue. Returned, and notified me of the Host Baby site being down and that IT was aware of it. She provided me 2 options: Call back later or give her my email address, and she would contact me once the site was again "up". And, she did. I appreciate it because I had moved on to other issues/work, and had forgotten about it. Thank you for the prompt customer service. It makes a HUGE difference in my decision on with whom I choose to do business. Have a great rest of the day!
zoeandjawad
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I am not the most high tech person. and I love your service It is helping me a great deal booking more work. I just e mail the page to the client. The person i spoke to the other day was more then helpful she walked me through things. Great customer service Thank you
Cozy
cozy michaels
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Stacey was really helpful and completely resolved my issue. I appreciate that she took the step of going to the developers to see what could be done about my domain's settings, as they were able to make some changes to help me receive emails from my primary email address again. Thanks so much for your help!!
Rmr2002
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Stacey was wonderful and helped me through a series of difficult glitches with your online system. Very grateful for her help, kindness and follow through! Thank you! :)
Genvièv
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Good Day CD Baby,
Your reply was quick in letting me know you received my Email. Furthermore, Stacy with hands on, reminded me exactly how each request is taken care of, and I was quite pleased, to hear from her. Is everything OK? or more has to be done? I have someone assisting for me to learn what is required. As you notify me, I will notify them. Thank you and best wishes,
Zilla Montoute
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Stacey took over my concern regarding the URL for recent release and owned the problem from the gate. She addressed and remedied the problem very quickly. Her attention and professionalism is greatly appreciated.
Jeau James.
Acid&Pearls
jeau james
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Very helpful. Stacey was thorough, relaxed and very professional throughout. Thank you.
Nicolas
Nicolas Bearde
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Hi I was hesitant at first because I felt that maybe I was just having a hard tome resolving the problem because I am an OLDER person. However things did work out just fine after a chat and it was all good!! Blessings, Jon
Jonathan Urie
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Professional and gave every reason for me to believe she cared. Accomplished and caring when paired is good!
Jim Fyfe
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Stacey went above and beyond to help me. I had almost called back to thank her, and then had gotten sidetracked. So I'm glad to get the opportunity again to mention it. Thanks again, Darelyn
Darelyn Holliday
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On a scale of garbage to brilliant, I would rate the quality of support as brilliant. Stacey kept me in the loop on how the situation was developing and the team did work and got the job done. Well done to you all!
Jeffrey Birse
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I'm pleased she responded quickly and politely. She didn't make fun of me for asking kind of a dumb question.
Larry Rauch
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Hostbaby support always rocks, and this time was no different. Stacey & the developers dug into the problem & figured out what was causing it. Good communication, prompt response, and great follow-up too. Thanks, Stacey & team, and hostbaby in general!
EL
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This time as with the other times, Stacey was patient and on point.
jody and kate
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Stacey was actually the only person who figured it out right away (she was right by the way). I was suspicious it might be because the song had a week-later release date. 5 reps at CDBaby didn't suggest that might be the reason. Finally a CDBaby supervisor was able to look in my account and tell me that the later release date was why the song hadn't shown up yet..
Katie Doherty (KDsings)
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Stacey was EXCELLENT! Friendly, quick to sort out my question, followed up - in every way.
I even thanked her personally for such great service.
10 out of 10.
Thanks much! Eileen @ Philly Sound Works
Missemontana
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Stacey was fantastic, not to mention gave me the tools to prevent the situation happening again . Thanks so much! Love my Hostbaby site.
-Dann
Dann Glenn
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The response was prompt, the messages respectful and the problem solved in a timely manner. I'm far from being their biggest customer but they treated me like a star.
Sally Kidwell
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Stacey was wonderful. She went above and beyond the call. The Calendar only highlights some of the headers of the events in red and not others. And the most current events didn't always default to the top of the list. She said she would get back with answers and she did. She talked me through the Red Headers and said they would be working on the default. She stayed with me and followed through like she said. That puts a great stamp of credibility on your company. Go Host Baby!! Thanks so much. Dave Scott davescottmedia.com
dave scott
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Stacey helped me get it finished at the end, after my tech person did most of the work for me. There were still other things that had to be done for a great finish to my website. Her help was invaluable to me.Thanks, Stacey! I appreciate you very much! ?
Donna Cypret
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Stacey was very helpful. Not only that, very fast in response time. Promote her! :-)
Christopher Teichler
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Stacey was OUTSTANDING!:) Her patience, knowledge and kindness turned my stress into a solution!:) 10 out of 10 stars to her!!:)
Grace
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Stacey was very helpful and followed through on getting further help from the developers. I appreciated her stick-to-it-ness.
darlene
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Stacey worked with me and did everything she could to make my problem go away. She consulted with her technicians and support group, and they finally solved my problem. Very impressed.
Dawn Anita Plumlee
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She was amazing! Helped me figure out the answer to every question I had (and I had many ;-) with great intelligence, patience and skill. She's a keeper!
Charity Kahn
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Stacey handles everything so well!
Karen Lewis44
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Stacey is awesomeness. Give her a raise! ;)
Rock Wilk
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Stacy was great- patient, forgiving when I made mistakes, and hung in there in a long process. Thanks Stacy!!
Betsy Rose
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Stacey has always been an excellent contact at Hostbaby, helpful and friendly. Thank you, Stacey! Patrick
Patrick Godfrey
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Stacey went above and beyond and I am very appreciative!
Angiadelle
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She was very understanding and sweet
Tony Sciuto
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Hi. She's excellent. Absolutely fabulous. Somehow she just fixed something which she says wasn't broken, even though it was broken for sure at my end, and when she said it's fixed, it was in deed fixed. If I had a successful business as you do, CDBaby management, I would leer her into working for me instead and snatch up this talent, Seriously! Then I would make it a big priority to keep her happy so she doesn't want to leave me.
You see, Stacey has helped me on other issues also before, and some challenging ones also, but just that I didn't have the opportunity to reply since I was really busy with difficult issues at my end. But please take this as confirmation that she's great all round. She knows her stuff and does her job with pride. What a gem! Way to go, StaceyBaby at CDBaby!
Yamuna Jivana dasa
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Stacey was very quick to respond to my first query and then responded to a second query I raised within the correspondence. Overall I was very impressed at the speed and level of clear detail Stavey provided. I'm a new customer to Hostbaby and first impressions of IT support are great so far. Many thanks, Mike Hay.
Mike Hay
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Great as always Stacy! Would you consider joining “The Charley Conley Band”? Could use some more good help, on the road ! LOL.
Charley Conley
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Stacey was wonderful!! She was thorough, personable and professional. I’m soooo happy that she was able to assure my total satisfaction!!
Johnetta
Johnetta
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Stacey was awesome and did me a solid!
Dig it. Groovy. Righteous. :)
Steve Hale
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Prompt and polite, couldn’t ask for more. Very happy with he service Stacy provided
John Crowther
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She was ridiculously awesome. I am very happy. I will have more questions though soon. Lol
Jan Hecht
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The online conversation was handled by Stacey adequately with tact. I'm satisfied.
David R Moenich
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Stacey and Armand both gave me confidence that the glitch was a system error and not my own. They went out of their way to work with the supervisor to make things right for me. I really appreciate their efforts. CHEERS!
Dj Beauchamp
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Truly satisfied is probably an understatement, considering the fact it was my mistake. I had totally forgotten about promoting a recording a year earlier...and still I was treated with outstanding courtesy. I again want to apologize and say "thanks". More companies should have customer service like this!
Nickyharris1950
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They responded immediately. And made me feel very happy that the company cared about my business with the company. Stacey is Awesome! I hope she be the person to help me when I need help again.
Nicola Daugherty
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Stacy was excellent both times I have had the pleasure of dealing with her. She is polite, patient and knowledgeable. What more can a person ask for?
John McGrail
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